The Swedish/Issaquah ER was recently named a 2009 Summit Award Winner by Press Ganey Associates. The ER received this award by achieving and maintaining patient satisfaction scores in the 95th percentile or above for at least three years.
The Press Ganey Summit Award is the health-care satisfaction industry’s most coveted symbol of achievement bestowed annually. The Swedish/Issaquah ER is one of just 74 health-care facilities in the country to receive this prestigious honor in 2009.
Press Ganey currently partners with more than 10,000 health-care facilities – including more than 40 percent of U.S. hospitals – to measure and improve the quality of their care. The company’s databases are the largest in the industry and allow facilities nationwide to benchmark their results against peer organizations.
“We are proud partners of the Swedish/Issaquah ER, which has maintained a very high level of patient satisfaction over the past three years,” said Richard B. Siegrist, Jr., president and CEO of Press Ganey. “Their efforts benefit the Greater Issaquah community and lead to improved delivery of health care.”
Targeted to open in summer 2011, Swedish is also busy constructing a new medical campus in the Issaquah Highlands. The facility will eventually include a comprehensive ambulatory care center, five-story medical office building, and 175-bed acute-care community hospital, set to open spring 2012.